BILLING AND PAYMENT OPTIONS 

The Lancaster County Natural Gas Authority wants to ensure that all customers understand and can easily pay their bill with convenience. We offer customers several methods in which to pay their bill each month: 

  1. Customers can pay their bill in person at any one of our three convenient offices.
  2. Customers can pay their bill using our convenient Online Bill Pay System.
  3. Customers can pay their bill by check or money order by mail.
  4. Customers can pay their bill over the phone by credit card.
  5. Customers can pay their bill by Bank Draft.

 Bills are processed each month and are due by the due date.  If you need additional information or have questions about any of our methods of payment, or questions about your bill please contact us and we’ll be happy to assist you. 

The LCNGA does offer levelized payments for customers that have at least one year of service. 

Online Bill Pay 

The Online Bill Pay system was implemented earlier this year and is being updated with additional features.  If you have problems using the Online Bill Pay system, or have questions on how to use the system, please contact us and we’ll be happy to help. 

How Do I Read My Invoice?

  1. Account Number – Use your account number for reference and account inquires.
  2. Service Location – This is the address where the natural gas is to be used.
  3. Due Date – This is the date your payment must be received by the LCNGA.  Payments received after the due date will have a late charge added.
  4. Billing Date – This is the date the bill was received.
  5. Total Payment Due – The amount shown here is the amount due by the due date.
  6. Invoice Activity – Current charges and/or credits incurred are described here.
  7. Total Current Charges – The amount shown here is the total due for all current charges.
  8. Reverse Side of Invoice – Please review the back of your invoice for important safety information, regulations and our bank draft form.
  9. Total Amount Enclosed – Enter the amount you are enclosing as payment.  You do not have to complete or return this stub if you are paying online or by phone.
  10. Return Address – Be sure this address appears through the window of the return payment enveloper prior to mailing your payment to us.
  11. Have questions?  – Contact the LCNGA office by phone or in person at one of our three convenient offices in Indian Land, Lancaster, and Kershaw.

How Do I Read My LCNGA Bill?

  1. Account Number – Use your account number for reference and account inquiries.
  2. Bill Date – Date this statement was received.
  3. Service Date – The date your service began.
  4. Due Date – Your statement balance is due upon receipt of the bill.
  5. Total Amount Due – The amount shown here is the total amount now due.  All invoice charges are due according to the payment terms for that invoice.
  6. Cut-Off Date – This is the last day to pay your bill without your natural gas service being in jeopardy of being disconnected.
  7. Previous Balance – When applicable, the amount shown here is the amount PAST DUE which includes any late charges and taxes when applicable.
  8. Other Charges – All open invoices may have a late charge added or additional tax added.
  9. Reverse Side of Invoice – Please review the back of your invoice for important safety information, regulations and our bank draft form.
  10. Return Address – Be sure this address shows through the window of your return envelope prior to mailing it to us.
  11. Total Amount Enclosed – Enter the amount you are enclosing as payment.  You do not have to complete or return this stub if you are paying online or by phone.